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7 tips to increase customer satisfaction

Meet Maya AI Customer Satisfaction

Customer fulfillment is the savior of all commerce. Increasing customer value increases loyal customers, reduces customer churn, and increases deals. If you care about your customers, you will undoubtedly want to get them to follow your suggestions, but more importantly, listen to what they have to say.

Easier said than done. Before we get started, ask yourself, what are the factors that influence customer satisfaction?

You need to understand that customer service directly affects customer satisfaction – the better the customer experience, the higher the satisfaction. You won’t satisfy your customers if you don’t go above and beyond to meet their needs.

Here are 7 tips to get started:

1. Be Genuine, Be “Real”

Everyone knows the difference between having a conversation and reading from a script. Customers know when someone treats them the way they deserve, and they know when someone is “wrong”. If your focus is solely on product quality or the financial side of your business, make the change. Put personal interactions first. Everyone is different that needs different approaches. Transitioning onto the next point.

2. Listen To Your Customer

You have two ears and one mouth. Listen twice as much as you say. Listen to your customers and act accordingly. This is where personalization happens, as soon as you listen. You will then know how to interact with them. Making them feel good, appreciative, etc.

3. Respond to Messages Promptly & Keep Your Clients Informed

This goes without saying really. We all know how annoying it is to wait days for a response to an email or phone call. It might not always be practical to deal with all customers’ queries within the space of a few hours. At least email or call them back and let them know you’ve received their message and you’ll contact them about it as soon as possible. Even if you’re not able to solve a problem right away, let the customer know you’re working on it. Keep them in the loop so they don’t have to assume. Oh, you’re probably thinking they won’t leave, what if they did just because of communication, huh?

4. Proactive Communication

Proactive communication is another way of ensuring customer satisfaction because you solve customer issues before they arise. What does this mean? You forecast information the customer might need and deliver it to them before they ask for it. This improves your relationship with your customers as you show concern by providing unsolicited insights. Just because your customers don’t buy things right now, that doesn’t mean you keep them out of the group. People like to be included, so include them in your company updates, deals, appreciation post, etc.

5. Quick Responses

A quick response helps provide a great experience for your customers and build trust in your business. But it depends on how impressed you are with the customer service. Be in their shoes, how would you feel if someone worked for your answers in a short amount of time, how would you feel. Empowered is the number one answer.

6. Be Consistent

Treat all customers properly every time. We will respond promptly and prepare to provide the right ones to our customers. Make it clear to yourself what you are doing in your company and what you want to do in the future.

7. Honor Your Promises

Live up to your word. There are many ways to say this. Follow them when you give someone your words. If 10 people have a bad experience, remember that most people tell others about it. Customers don’t like to be disappointed. Sometimes things can’t be accomplished or you miss a deadline without fault. Projects are delayed, technology fails, and subcontractors are not always able to deliver on time. In this case, a quick apology and a guarantee that you will be ready as soon as possible are not mistakes.

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